SERVICES

On the subject of service, Nuowei team works together by heart. Our target is to provide our customers with a consistent support. Competent service engineers can provide customers with timely and effective services, and solve after-sales problems for customers in the shortest time.

  • SOLUTION PROPOSAL

    SOLUTION PROPOSAL

    Once your request is received, a sales engineer will contact you immediately to follow up more closely with an accurate understanding of your request.

    Our professional technical support team will conduct a professional analysis on your requirements, and our sales engineers will recommend the most suitable machine for your confirmation. After confirming the machine, call or video to understand the specific parameters of the machine.

  • ORDER CONFIRMATION

    ORDER CONFIRMATION

     

    “When the customer is satisfied with the plan, send the quotation, check the freight, determine the trade terms, and prepare the pro forma invoice.

    Once the two parties confirm the pro forma invoice and receive the agreed payment in the bank account designated by Novi, Novi’s internal order system will immediately start to execute the order. “

  • ORDER DELIVERY

    ORDER DELIVERY

    After receiving the order in the system, the factory will arrange stocking according to the content of the order.

    1. Quality inspection According to the order, make the final factory inspection for the machine, after 24 processes of inspection.

    2. After the test is confirmed to be correct, all necessary labels will be attached to the machine, and the signature will confirm that the machine has completed the test and can be shipped.

    3. After receiving the quality inspection and confirming that the machine can be shipped, it will take photos one by one and arrange for sealing.

    4. After receiving the delivery notice, the warehouse will arrange delivery to the location designated by the customer, and the order is completed.

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